Vertical Communications SCS 8324F manuals

Vertical communications SCS 8324F User Manual (146 pages)

Brand: Vertical-communications | Category: Answer phone | Size: 2.93 MB |

English

Table of contents

Attendant Manual

1

Table of Contents

3

ABOUT THIS BOOK

7

What is an Attendant?

8

GCA70245

9

August, 03 Comdial iii

9

1. GETTING STARTED

11

1.1.4 SETTING VOLUME LEVELS

15

August, 03 Comdial 7

17

Getting Started GCA70-245

18

8 Comdial August, 03

18

August, 03 Comdial 9

19

10 Comdial August, 03

20

August, 03 Comdial 11

21

12 Comdial August, 03

22

August, 03 Comdial 13

23

14 Comdial August, 03

24

2. ANSWERING CALLS

25

2.2 Answering Intercom Calls

26

2.3 Monitored Stations

27

2.4 Holding Calls

28

2.4.2 HOLD RECALLS

29

2.4.3 DIRECTED HOLD

30

Answer From Any Station

31

Identification)

31

2.7 Call Pickup

32

August, 03 Comdial 23

33

Announcements (SOHVA)

34

• To respond to a SOHVA

35

Response Messaging

35

2.8.2 BLOCKING A SOHVA

36

2.9 Voice Announce Blocking

37

Answering Calls GCA70-245

38

28 Comdial August, 03

38

3. MAKING CALLS

39

3.2 Making Intercom Calls

40

3.3 Automatic Dialing

41

3.4 Redialing

42

• To dial the saved number

43

3.6 Camping On and Queuing

45

WAITING)

46

3.7 Executive Override

47

Making Calls GCA70-245

48

38 Comdial August, 03

48

4. ADVANCED CALL HANDLING

49

4.2 Call Transferring

50

take one

51

Attempted Transfer of Line 2

52

4.3 Conferencing

53

Managing a

54

Conference

54

4.4 Call Parking

55

46 Comdial August, 03

56

Parking Calls

56

4.5 Call Forwarding

57

WD to J Doe

58

24 12:35

58

50 Comdial August, 03

60

5. NONVERBAL MESSAGING

61

Messaging

62

—PRESS INTERCOM

63

5.3 LCD Message Delivery

64

LCD Message List

65

6. ROGRAMMING

67

6.3 Feature Access Codes

70

(Programmable Buttons)

71

Personal Speed Dial Numbers

71

(Keypad Buttons)

71

6.4 Feature Buttons

72

Program Button

73

DND PRIV NEXT

73

ZONE ALL PREV

73

6.4.2 TRANSFER BUTTON

74

(SOHVA) BUTTON

75

• To program a SOHVA button

75

6.4.4 GROUP LISTENING BUTTON

75

6.4.5 ASSIST BUTTON

76

68 Comdial August, 03

78

7. OTHER FEATURES

79

7.2 Volume Control

80

Volume Up

81

Volume Down

81

7.3 Default Volume Control

82

7.4 Background Music

83

7.5 Do Not Disturb Condition

84

7.6 Account Codes

85

7.7 Paging

86

7.8 Tracker Paging System

88

7.9 Auxiliary Jack

91

• To use a feature button

92

7.11 Service Observing

94

Between Pulse And Tone

94

• To use TRO at a station

95

• To clear the TRO code

95

7.14 Dial By Name

96

(BUTTON QUERY)

97

7.16 Data Interface Unit

98

7.17 IMIST Module

99

Other Features GCA70-245

100

90 Comdial August, 03

100

IB64X DSS/BLF Console

100

BUTTON LEVELS

101

92 Comdial August, 03

102

8. ATTENDANT FEATURES

103

T A K E M E S S A G E

104

August, 03 Comdial 95

105

DSUII Attendant User’s Guide

105

8.2 System Telephone Naming

106

August, 03 Comdial 97

107

Station Name Record Sheet

107

8.3 Night Transfer

108

Telephone

110

Attendant Features GCA70-245

112

102 Comdial August, 03

112

8.7 System Clock

113

8.8 Music On Hold

113

(SMDA) Printout

114

8.10 System Alarm Reporting

115

August, 03 Comdial 107

117

8.12.1 DAY ANSWER MESSAGES

118

8.12.2 NIGHT ANSWER MESSAGES

118

8.12.3 RECALL MESSAGES

118

8.12.4 DROP MESSAGE

119

• To store DVA messages

119

110 Comdial August, 03

120

APPENDIX A FEATURE ACCESS

121

112 Comdial August, 03

122

August, 03 Comdial 113

123

114 Comdial August, 03

124

APPENDIX B DISPLAY

125

ABBREVIATIONS

125

116 Comdial August, 03

126

August, 03 Comdial 117

127

118 Comdial August, 03

128

APPENDIX C SPEAKERPHONE

129

CHARACTERISTICS

129

120 Comdial August, 03

130

August, 03 Comdial 121

131

122 Comdial August, 03

132

APPENDIX D GLOSSARY

133

Glossary GCA70-245

134

124 Comdial August, 03

134

August, 03 Comdial 125

135

126 Comdial August, 03

136

August, 03 Comdial 127

137

128 Comdial August, 03

138

August, 03 Comdial 129

139

130 Comdial August, 03

140

August, 03 Comdial 131

141

132 Comdial August, 03

142

August, 03 Comdial 133

143

134 Comdial August, 03

144

GCA70245.07 06/03

146

Printed in U.S.A

146

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